Refund & Return Policy

📋 1. How to Request a Refund

Requesting a refund is simple. Follow these three steps:

✅ 2. What's Eligible for a Refund

You are eligible for a full refund under the following conditions:

• The refund request is submitted within 60 days of the purchase date
• You purchased directly through i-lipovive.com (not through an unauthorized third-party retailer)
• The product did not meet your expectations for any reason — results, experience, or otherwise
• You received an incorrect or damaged product (full refund or replacement — your choice)
• Your order was never delivered due to a carrier or fulfillment error (verified with tracking)

Our 60-day guarantee applies to all bottle quantities — whether you ordered 1, 3, or 6 bottles. Your satisfaction is fully protected regardless of the package you chose.

❌ 3. Non-Refundable Situations

While our guarantee is designed to be broad, the following situations are not covered:

• Refund requests submitted after 60 days from the purchase date
• Products purchased from unauthorized third-party sellers (Amazon, eBay, etc.). Please purchase only from i-lipovive.com for guarantee coverage.
• Opened products returned without prior authorization from our support team
• Orders where delivery confirmation shows successful delivery at the provided address and the customer claims non-receipt without supporting evidence
• Cases of refund abuse (e.g., repeat purchases followed by refund requests)

📦 4. Return Process

In some cases, our support team may request that you return unused bottles before processing a refund. If a return is required:

• We will provide the return mailing address in our response email
• Package your bottles securely and ship them with a trackable shipping method
• Please keep your return tracking number for your records
• You are responsible for return shipping costs unless the return is due to a damaged or incorrect order
• Do not send returns to any address other than the one provided by our support team

Note: In many cases, we will process your refund without requiring a return. Our support team will inform you of this during the process.

⏱️ 5. Refund Processing Timeline

Once your refund is approved:

• Credit/Debit Card refunds: Processed within 5–10 business days. Your bank or card issuer may take an additional 2–5 business days to post the credit to your account.
• PayPal refunds: Typically processed within 3–5 business days.
• Other payment methods: Timelines may vary — our team will advise you accordingly.

You will receive a refund confirmation email once the transaction has been processed on our end. If you do not see your refund within 15 business days, please contact your bank or card issuer directly, then reach out to us if the issue persists.

📫 6. Damaged or Incorrect Orders

We take pride in our packaging and fulfillment quality. However, if you receive:

• A product that was damaged during shipping
• A product with a broken seal or compromised packaging
• The wrong product or wrong quantity

Please contact us within 7 days of delivery at support@i-lipovive.com with photos of the damaged or incorrect item and your order number. We will promptly ship a replacement at no cost or issue a full refund — your choice. We will also cover return shipping in these cases.

🔄 7. Exchanges

At this time, LipoVive does not offer product exchanges between different package sizes or formulations. If you are unsatisfied with your order, please submit a refund request following the process in Section 1, and you are welcome to place a new order separately.

💳 8. Chargebacks

We strongly encourage customers to contact our support team before initiating a chargeback with their bank or credit card provider. Our team is committed to resolving all disputes quickly and fairly — typically within 1–3 business days.

Initiating a chargeback without first contacting us may delay your resolution and could result in your account being flagged for fraud. We maintain detailed records of all transactions and communications and reserve the right to dispute unauthorized chargebacks.

📬 9. Contact Our Support Team

Our customer support team is here to help and will always work to make things right. Please reach out to us:

• Email: support@i-lipovive.com
• Contact Form: i-lipovive.com/contact-us
• Response Time: Within 1–3 business days (Monday–Friday)
• Please include: Your full name, order number, email address used at checkout, and reason for your refund request